Smiling call center employees sitting in line, good customer service

Customer Service Hall of Fame

Every company in the United States likes to promise an exceptional customer experience. Polls show that at least some corporations do an excellent job keeping their promise -- these companies ...
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Walmart eCommerce

Walmart’s Amazon Prime Killer Called VUDU

Walmart (NYSE: WMT) wishes it had a viable competitor to Amazon's (NASDAQ: AMZN) Prime streaming video service. It says it does, which is barely the case. The Walmart product is ...
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Amazon Echo

Amazon’s Alexa Hits the Road With Hyundai

Hyundai's luxury car division, Genesis, said Thursday that its currently available G80 and soon-to-be-available G90 will be the first cars to allow owners to control a number of the car's ...
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6 Retailers That Need to Merge to Survive

Macy's Inc. (NYSE: M) has closed more stores. So has Sears Holdings Corp. (NASDAQ: SHLD), owner of Sears and Kmart. Gap Inc. (NYSE: GPS) has closed stores too. Barnes & ...
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Jeff Bezos

Why Merrill Lynch Loves These 3 Mega-Cap Technology Giants

One of the best plans of action in the stock market is staying with sector leaders. Typically those are more mature companies, but many times a newer outsider hits Wall ...
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Microsoft headquarters

Microsoft Market Value Reaches $450 Billion

After what seemed like an eternity, Microsoft Corp.'s (NASDAQ: MSFT) market cap has reached the all-time highs set just before the Nasdaq bubble burst in late 1999, reaching $450 billion. ...
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going out of business

How Amazon Destroys Hundreds of Thousand of Jobs

Macy's Inc. (NYSE: M) will close 100 stores in early 2017. In total they probably employ something like 20,000 people. It has closed a number of stores already. The numbers ...
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Amazon, eBay and Alibaba Face Problem as Counterfeit Goods Reach $1.7 Trillion

There seems to be a problem with how Inc. (NASDAQ: AMZN), eBay Inc. (NASDAQ: EBAY) and Alibaba Group Holding Ltd. (NYSE: BABA) police the merchants who sell fake goods ...
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Selecting Ties

JC Penney Short Interest a Huge 87 Million

The number of shares sold short in J.C. Penney Co. Inc. (NYSE: JCP) was 87.3 million for the period that ended July 29. This is a massive 29% of the float of ...
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Hulu logo

Why Wal-Mart Should Buy Hulu

The Wal-Mart Stores Inc. (NYSE: WMT) buyout of for $3.3 billion gets it a very modest expansion of e-commerce, little more than any of its efforts in the past. Wal-Mart does ...
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How Amazon Reacts to Wal-Mart Buyout of Inc. (NASDAQ: AMZN) did not increase discounts on products or drop the price of free shipping. It did not discount membership to Prime. Any of these might be a reaction ...
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Walmart's Black Friday

Does Jet Acquisition Boost Wal-Mart’s Chances Against Amazon?

Calling the deal "another jolt of entrepreneurial spirit being injected" into the company, Wal-Mart Stores Inc. (NYSE: WMT) announced Monday that it has agreed to acquire for $3.3 billion ...
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Amazon Prime Air

Amazon’s $24.99 Drone

In late July, Inc. (NASDAQ: AMZN) received government approval to expand its tests of drone delivery in the United Kingdom. The company has been testing drone deliveries in Australia ...
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Amazon Prime logo

Amazon Prime Air Takes Off

A project first reported last December was more or less formally announced Friday morning. Inc. (NASDAQ: AMZN) showed off its first Amazon-branded Boeing 767-300 cargo plane at an air ...
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Wal-Mart Stock Soars 20% This Year, Despite E-Commerce Failure

As the press focuses on Wal-Mart Stores Inc.'s (NYSE: WMT) possible buyout of e-commerce business to help the world's largest retailer's own online efforts, Wal-Mart has seen its stock price ...
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