US Customer Satisfaction With Energy Utilities Falls

Posted: March 19, 2019 at 9:15 am

It did not matter much to U.S. consumers last year whether their natural gas and electricity supplies came from an investor-owned utility company, a municipal utility or a co-operative. Overall ...
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Sears, Walmart Post Lowest Customer Satisfaction Ratings Again in 2018

Posted: February 26, 2019 at 9:05 am

The 2018-2019 American Customer Satisfaction Index (ACSI) for retail stores and websites shows that customer satisfaction continues to slide from a record high of 78.4 in 2016, through 78.1 in ...
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The Best Statistic About Each State

Posted: February 22, 2019 at 5:29 pm

Though they are part of one united country, the 50 states have their own individual identities. States have their own cuisines, slang, sources of pride and drawbacks that are ...
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The Worst Statistic About Your State

Posted: February 22, 2019 at 4:42 pm

As the United States grew from 13 colonies to 50 states, each state has developed its own identity, full of culture, cuisine, and state pride. Yet each state, no matter ...
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The Worst Statistic About Your State

Posted: February 15, 2019 at 10:42 pm

As the United States grew from 13 colonies to 50 states, each state has developed its own identity, full of culture, cuisine, and state pride. Yet each state, no matter ...
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7 Ways to Avoid Becoming a Traffic Statistic This Thanksgiving

Posted: November 19, 2018 at 12:32 pm

Thanksgiving is a time for family and friends to gather for the biggest meal of the year and reflect on the people and the things that are most important to ...
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Americans’ Satisfaction With Air Travel Falls

Posted: April 24, 2018 at 2:00 pm

U.S. airlines have what can only be called a mixed relationship with their customers. On one hand, more and more people fly every year. On the other hand, flying does ...
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Walmart and Sears Get Lowest Customer Satisfaction Ratings

Posted: March 12, 2018 at 2:00 pm

The recently published 2017 American Customer Satisfaction Index (ACSI) for retail stores and websites shows that customer satisfaction is down slightly overall from a record high posted in 2016. The ...
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Customer Satisfaction With E-Business Slips After 3-Year Gain

Posted: July 25, 2017 at 11:15 am

Customer satisfaction with e-business, which had been rising the previous three years, slipped 0.8% in the latest American Customer Satisfaction Index (ACSI). Customer satisfaction declined to 74.3 on ACSI’s 100-point ...
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Tesla Takes Bottom Spot in Dealer Satisfaction Survey

Posted: July 10, 2017 at 6:25 am

When a group of shoppers was sent to major car dealers to measure their experiences as they shop for a new car, Tesla Inc.'s (NASDAQ: TSLA) network took the bottom ...
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Microsoft Surface Takes Top Spot in Tablet Satisfaction Survey

Posted: April 7, 2017 at 8:45 am

In its latest ranking of tablet devices, J.D. Power is sure to rankle enthusiasts of the Apple Inc. (NASDAQ: AAPL) iPad. Microsoft Corp.'s (NASDAQ: MSFT) Surface took the top spot ...
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Satisfaction With Smartphones Nearly Equal Between Apple, Samsung

Posted: March 23, 2017 at 1:50 pm

The more consumers use a smartphone to operate connected home services like smart appliances and thermostats, the better they like their smartphones. The highest ratings were reported by consumers who ...
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Lexus, Buick Rank Best in Dealer Service Satisfaction

Posted: March 16, 2017 at 2:00 pm

While customer service is typically strong at all auto dealers, service after the sale can tell a different story. And the more you pay for a vehicle, the better you ...
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How Porsche Dealers Took #1 in Customer Satisfaction

Posted: March 6, 2017 at 11:15 am

Choosing the right car dealership is often one of the most important parts in the process of buying a car. Customers need to feel that they can trust the car ...
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Costco, Dillard’s Top Widely Regarded Customer Satisfaction List

Posted: February 28, 2017 at 6:45 am

The American Customer Satisfaction Index (ACSI) has released its latest evaluation of major American retailers. Costco Wholesale Corp. (NASDAQ: COST) and Dillard's Inc. (NYSE: DDS) led in the two major ...
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