> Rating: 2.4
> Number of reviews: 309
> CEO approval rating: 55% (Naren Gursahaney)
> Employees: 16,000
ADT is a security company for both residential and business properties with 6.4 million customers. Many of these customers are homeowners who bought an ADT system for as little as $35.99 a month. Much of ADT’s initial contact with customers is handled through its dealers who install ADT security systems. ADT currently has roughly 400. Even with dealers, the burden on the system is considerable. ADT claims it answers 19 million alarm signals a year.
Employees at ADT regularly complained about weak, disorganized management that treated them poorly and micromanaged. Several reviewers complained about the quality of the sales training, noting that the company appeared to expect new employees to figure things out on their own.
Based on the reviews, ADT appears to focus on getting new clients at the expense of both employees and existing customers, with one representative noting that the decision makers “could care less about customers after sale.”
7. Sears Holdings (Sears/ KMart)
> Rating: 2.5
> Number of reviews: 583
> CEO approval rating: 19% (Eddie Lampert)
> Employees: 274,000
Sears Holdings, which owns both Sears and Kmart, has been effectively run by hedge fund manager Eddie Lampert since it was created by a merger in 2005. Over the intervening period, Lampert has gone through several CEOs and made a name for himself as the greatest bumbler in the U.S. retail industry. Impatient after years of failure, he took the CEO job himself.
Lampert has made a great deal of his decision to use technology as a way to track customer needs as well as his closing of stores and brands. Sears Holdings ranked next to last in customer service in ACSI’s retail category, ahead of only Walmart. Kmart has been the weaker of the company’s two divisions based on same-store sales, although each is in a state of hopeless decline.
Employees at Sears and Kmart felt just as poorly about the company’s performance as Wall Street. They noted that the chains have lost their identity and suffer from morale issues. Other common concerns, especially at Sears stores, were the limited availability of work hours and constant pressure to convince customers to open new credit cards. Employees also complained about wages. One employee noted that while the company was updating its technology, raises were extremely rare.
Many employees believed the company would be better off investing more resources in the company’s locations. A recent report by Businessweek highlighted that Sears and Kmart fell well short of their peers in investing in their stores.
> Rating: 2.5
> Number of reviews: 385
> CEO approval rating: 39% (Bill Nuti)
> Employees: 25,700
NCR makes self-checkout machines, ATMs, and airport self-service kiosks. NCR claims that its technologies are used in 300 million transactions a day that facilitate everyday transactions and “make your life easier.” Many employees are involved with the sales, installation and repair of relatively low-level tech systems for cinemas, bank deposit machines, retail restaurant terminals, and similar products for the travel, telecom, and department store industries.
Employees noted that much of the technology was out of date, and that the company still required them to carry around cumbersome manuals. Others complained about poor benefits. One of the most common problems was that the company often demanded a full-time commitment. One former data processor noted an “expectation that [employees] are available to work 24/7.”
> Rating: 2.5
> Number of reviews: 440
> CEO approval rating: 40% (Jeffery Yabuki)
> Employees: 20,000
Fiserv provides information management and e-commerce products to the financial services industry. Fiserv’s primary clients are banks, credit unions, and brokers. Fiserv has completed more than 140 mergers and acquisition transactions since its was founded in 1984, according to Morningstar. It is not so much a company as a collection of assets. This method of building a corporation is often accompanied by a certain number of layoffs and paranoia about job security.
A number of commenters noted that the company provided minimal training for employees and that senior staff was unresponsive to employee concerns on the job. The company is comprised of many different acquisitions, reviewers noted, which has led to factions feuding for resources and attention, which in turn has lowered morale. “Don’t mess with the old school ‘clique’ or you can screw up advancement opportunities,” an employee wrote.
A common theme among many Glassdoor reviews also seems to be that the company is needlessly stingy. Low pay and paltry raises were frequent gripes, and several employees also expressed frustration about less-than-stellar health benefits. Failing to remember the last time they saw a doctor, one reviewer said, “The deductible is so high that they might as well not ever offer it.”