Special Report

America's Best and Worst New Cars

Source: Courtesy of Mitsubishi

6. Mitsubishi
> Problems in first 90 days per 100 vehicles (2020): 148 (industry avg. – 166)
> Problems in first 90 days per 100 vehicles (2019): 121 (industry avg. – 93)
> U.Q. sales, 12 months through Q1 2020: 114,542
> 1-year change in sales, Q1 2019 to Q1 2020: -15.5% (42,070 to 35,563)
> Parent Company: Renault-Nissan-Mitsubishi Alliance

Mitsubishi made the biggest improvement in its ranking, moving up 24 spots to sixth place after coming in at No. 30 in 2019. That surge was enough to make it the top Japanese automaker in the study, with 148 problems per 100 new vehicles. The only model that was recognized was the Outlander Sport, which tied with the Buick Encore and the Chevrolet Trax for third place in the small SUV category.

Source: SteveLagreca / Getty Images

7. Buick
> Problems in first 90 days per 100 vehicles (2020): 150 (industry avg. – 166)
> Problems in first 90 days per 100 vehicles (2019): 92 (industry avg. – 93)
> U.Q. sales, 12 months through Q1 2020: 188,931
> 1-year change in sales, Q1 2019 to Q1 2020: -34.7% (51,865 to 33,870)
> Parent Company: General Motors

Rolling in at No. 7, Buick moved up three spots from its 10th-place showing in 2019. Contributing to its better-than-industry-average score of 150 was General Motors’ Yantai Dongyue 2 assembly plant in China, which produces the Buick Envision. J.D. Power singled out the plant for producing vehicles with the fewest defects or malfunctions. The Buick Encore tied with the Chevrolet Trax and the Mitsubishi Outlander Sport for third place in the small SUV category.

Source: Courtesy of GMC

8. GMC
> Problems in first 90 days per 100 vehicles (2020): 151 (industry avg. – 166)
> Problems in first 90 days per 100 vehicles (2019): 94 (industry avg. – 93)
> U.Q. sales, 12 months through Q1 2020: 558,089
> 1-year change in sales, Q1 2019 to Q1 2020: -5.5% (125,579 to 118,718)
> Parent Company: General Motors

Moving up two notches from 2019, GMC grabbed eighth place with 151 problems per 100 new vehicles. That score put GMC above the industry average for the first time since 2016. It helped give Detroit automakers their best collective showing, compared with imports, in the history of the J.D. Power study.

Source: vw.com

9. Volkswagen
> Problems in first 90 days per 100 vehicles (2020): 152 (industry avg. – 166)
> Problems in first 90 days per 100 vehicles (2019): 113 (industry avg. – 93)
> U.Q. sales, 12 months through Q1 2020: 352,515
> 1-year change in sales, Q1 2019 to Q1 2020: -12.6% (85,872 to 75,065)
> Parent Company: Volkswagen Group

Volkswagen catapulted itself into the ninth spot, from 27th in 2019, with 152 problems per 100 new vehicles. The German automaker scored above the industry average for the first time since 2017. The Volkswagen Jetta placed third in the compact car category, behind the Kia Forte and the Hyundai Elantra.

Source: hyundaiusa.com

10. Hyundai
> Problems in first 90 days per 100 vehicles (2020): 153 (industry avg. – 166)
> Problems in first 90 days per 100 vehicles (2019): 71 (industry avg. – 93)
> U.Q. sales, 12 months through Q1 2020: 672,061
> 1-year change in sales, Q1 2019 to Q1 2020: -11.3% (147,585 to 130,875)
> Parent Company: Hyundai Motor Group

Rounding out the top 10 was Hyundai, which had 153 problems per 100 new vehicles. The marque dropped from third place in 2019. The Hyundai Tucson led the compact SUV category, and the Hyundai Veloster tied with the Mini Cooper for first place in the compact sporty car category.