Special Report

This Is America's Worst Retailer

11. Big Lots
> Average 2020 score: 73 (tied)
> Big Lots’ worst 2020 category: Department and discount stores, 73
> Department and discount stores 2020 avg score: 75

10. Williams-Sonoma
> Average 2020 score: 73 (tied)
> Williams-Sonoma’s worst 2020 category: Specialty retail stores, 73
> Specialty retail stores 2020 avg score: 77

Source: NoDerog / iStock Unreleased via Getty Images

9. Southeastern Grocers
> Average 2020 score: 73 (tied)
> Southeastern Grocers’ worst 2020 category: Supermarkets, 73
> Supermarkets 2020 avg score: 76

8. Walmart
> Average 2020 score: 72 (tied)
> Walmart’s worst 2020 category: Department and discount stores, 71
> Department and discount stores 2020 avg score: 75

7. U.S. Postal Service (Express & Priority Mail)
> Average 2020 score: 72 (tied)
> U.S. Postal Service’s worst 2020 category: Consumer Shipping, 72
> Consumer Shipping 2020 avg score: 76