The US Airports With the Worst Customer Satisfaction

Special Report

March 12, 2023 12:46 pm

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5. George Bush International Airport (Houston, Texas)
> Customer satisfaction index rating: 758 (mega airports avg.: 769)
> Avg. security wait time: 12.4 minutes
> Pct. on-time arrivals, June 2022: 81.1%
> Pct. on-time departures, June 2022: 77.2%
> Total departing passengers, 2021: 16,242,821

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4. Boston Logan International Airport
> Customer satisfaction index rating: 754 (mega airports avg.: 769)
> Avg. security wait time: 13.2 minutes
> Pct. on-time arrivals, June 2022: 68.2%
> Pct. on-time departures, June 2022: 70.9%
> Total departing passengers, 2021: 10,909,817

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3. Los Angeles International Airport
> Customer satisfaction index rating: 753 (mega airports avg.: 769)
> Avg. security wait time: 10.7 minutes
> Pct. on-time arrivals, June 2022: 74.7%
> Pct. on-time departures, June 2022: 75.7%
> Total departing passengers, 2021: 23,663,410

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2. O’Hare International Airport (Chicago, Illinois)
> Customer satisfaction index rating: 751 (mega airports avg.: 769)
> Avg. security wait time: 16.7 minutes
> Pct. on-time arrivals, June 2022: 78.8%
> Pct. on-time departures, June 2022: 75.3%
> Total departing passengers, 2021: 26,350,976

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1. Newark Liberty International Airport
> Customer satisfaction index rating: 719 (mega airports avg.: 769)
> Avg. security wait time: 17.6 minutes
> Pct. on-time arrivals, June 2022: 59.5%
> Pct. on-time departures, June 2022: 58.5%
> Total departing passengers, 2021: 14,514,049

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