Is Apple service slipping?
October 15, 2018 by Steven M. Peters
The stores are more crowded, the waits longer, the quality of the genii uneven.
From friend-of-the-blog Chris Comer:
Speaking of Apple I was at Apple Store Holyoke Mall to get battery in phone replaced. Horrible experience. Totally understaffed. Like spending the afternoon at the DMV.
My take: Your mileage may vary. My experience—supported by the American Customer Service Index chart below (thanks FOB Fred Stein)—is that at its worst, Apple service is better than the rest. I sense some slippage, however. The stores are more crowded, the waits longer, the quality of the genii uneven. I had a bad Apple support call last month that a supervisor made right—more than right—but I don’t know if I was somehow flagged for special treatment.
Cue the chart:
Click to enlarge.
See also: Bad genius, caught on video
Sponsored: Attention Savvy Investors: Speak to 3 Financial Experts – FREE
Ever wanted an extra set of eyes on an investment you’re considering? Now you can speak with up to 3 financial experts in your area for FREE. By simply
clicking here you can begin to match with financial professionals who can help guide you through the financial decisions you’re making. And the best part? The first conversation with them is free.
Click here to match with up to 3 financial pros who would be excited to help you make financial decisions.