Customer Service Hall of Fame

The Best and Worst Customer Service in the Banking Industry

Retail banking (checking and savings accounts and personal loans) enjoyed a fairly high level of customer satisfaction last year, but that doesn't apply across the board to banks of all ...
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The Best and Worst Customer Service in the Airline Industry

The airlines industry consistently falls into the lower third of all industries when it comes to customer service and satisfaction. The one saving grace for the industry has been reduced ...
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The Best and Worst Customer Service in the Mobile Carrier Industry

When it comes to industries that consistently reap poor customer service ratings, the mobile phone network carriers usually rank right down there with the pay-TV companies — that is at ...
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The Best and Worst Customer Service in the Pay-TV Industry

U.S. consumers generally do not give high customer services scores to their cable or satellite TV providers. And as consumers adopt streaming video services like Netflix and Hulu and drop ...
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Top class service

Customer Service Hall of Fame

 Most large companies aspire to have a reputation for exceptional customer service. Only a select few, however, manage to earn it. In order to find those companies that truly stand ...
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