Customer Service Hall of Shame
Customer service ratings on U.S. banks have been lukewarm, but improving. Here are the results of a recent survey on customer service for six of the country's largest banks.
5 years ago
Last Updated: 3 years ago
Despite all their promotions and rewards programs, U.S. airlines still fall short when it comes to customer service.
5 years ago
Last Updated: 3 years ago
Mobile network carriers are an integral part of most Americans' lives now, but the four big carriers still receive low scores when it comes to customer service.
5 years ago
Last Updated: 3 years ago
As consumers adopt streaming video services and drop their pay-TV subscriptions, consumer satisfaction with the cable and satellite providers is likely only to get worse.
5 years ago
Last Updated: 3 years ago
Most large companies aspire to have a reputation for exceptional customer service. Only a select few, however, manage to earn it.In order to find those companies that truly stand out by creating...
7 years ago
Last Updated: 3 years ago