Customer Service Hall of Shame

Customer Service Hall of Shame Articles

Customer service ratings on U.S. banks have been lukewarm, but improving. Here are the results of a recent survey on customer service for six of the country's largest banks.
Despite all their promotions and rewards programs, U.S. airlines still fall short when it comes to customer service.
Mobile network carriers are an integral part of most Americans' lives now, but the four big carriers still receive low scores when it comes to customer service.
As consumers adopt streaming video services and drop their pay-TV subscriptions, consumer satisfaction with the cable and satellite providers is likely only to get worse.
 Most large companies aspire to have a reputation for exceptional customer service. Only a select few, however, manage to earn it.In order to find those companies that truly stand out by creating...