Customer Service Hall of Shame
Customer service ratings on U.S. banks have been lukewarm, but improving. Here are the results of a recent survey on customer service for six of the country's largest banks.
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Despite all their promotions and rewards programs, U.S. airlines still fall short when it comes to customer service.
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Mobile network carriers are an integral part of most Americans' lives now, but the four big carriers still receive low scores when it comes to customer service.
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As consumers adopt streaming video services and drop their pay-TV subscriptions, consumer satisfaction with the cable and satellite providers is likely only to get worse.
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Most large companies aspire to have a reputation for exceptional customer service. Only a select few, however, manage to earn it.In order to find those companies that truly stand out by creating...
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