Customer Service

Huntington, Discover Top J.D. Power Customer Surveys on Digital Offerings

Large percentages of Americans use the mobile apps and online services offered by their banks and credit card issuers. Some of the country's largest banks may no longer even get ...
Read Full Story »

These Are America’s Favorite Smartphones

The U.S. market for smartphones is saturated. According to a report in February from Pew Research Center, 81% of U.S. adults owned a smartphone. What that means for smartphone makers ...
Read Full Story »

This Is What People Like the Most About Video Streaming Services — And It’s Not Binge-Watching

Nearly every household in America has a TV set and most have access to a subscription cable or satellite service. Telephones, either wireline or wireless, are nearly as ubiquitous. And ...
Read Full Story »

Walmart and Sears Get Lowest Customer Satisfaction Ratings

The recently published 2017 American Customer Satisfaction Index (ACSI) for retail stores and websites shows that customer satisfaction is down slightly overall from a record high posted in 2016. The ...
Read Full Story »

The Best and Worst Customer Service Among Restaurants

One of the best performing stocks among the 30 that comprise the Dow Jones Industrial Average belongs to a restaurant chain that is among the worst in its category for ...
Read Full Story »

The Best and Worst Customer Service Among Department Stores

The struggles among retail stores in the past year are well known. Less store traffic, stagnant same-store sales and severe pricing pressures are just a few of the hurdles the ...
Read Full Story »

Kohl’s to Accept Amazon Returns

Beginning next month, 82 Kohl's Corp. (NYSE: KSS) stores in Los Angeles and Chicago will accept returns from consumers who bought the goods from Inc. (NASDAQ: AMZN). Kohl's will ...
Read Full Story »
Etsy Mobile

3 Pressures for Etsy Act as a Trifecta of Gloom

Etsy Inc. (NASDAQ: ETSY) is a well-run company, with a great outlet for those who make crafts and hand-made goods, that simplifies tasks for many people who create things. Unfortunately, ...
Read Full Story »
Top class service

Customer Service Hall of Fame

 Most large companies aspire to have a reputation for exceptional customer service. Only a select few, however, manage to earn it. In order to find those companies that truly stand ...
Read Full Story »