Customer Service
With many Americans observing stay-at-home orders, satisfaction with TV and internet services have improved for the first time in four years.
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As Americans keep their vehicles longer, they spend more on repairs and tires. Here are the best shops according to a customer survey by J.D. Power and SurveyMonkey.
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New survey results from J.D. Power rank bank and credit card mobile apps and online services. What do the top-rated companies have in common?
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Mobile network operators have never been wildly popular with their American customers. The latest customer satisfaction survey from ACSI indicates that nothing has changed.
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Customer satisfaction with a variety of telecom services like streaming video and cable/satellite TV remaining near historic lows, ranking barely higher than satisfaction with government services.
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Retail customers were, overall, a little more unhappy last year than they were in 2016. A recent report attributes the decline to higher satisfaction with e-commerce.
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Customer service at fast-food restaurants is not particularly good or bad, but it does tend to get fewer poor ratings than you might expect.
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As department stores struggle to overcome low profits and shrinking sales, customer service can't help but suffer. Here are how nine stores did in our recent customer survey.
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Beginning in October, selected Kohl's stores in the Los Angeles and Chicago areas will begin accepting returns from Amazon customers and returning them at no charge to the online behemoth.
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Source: EtsyEtsy Inc. (NASDAQ: ETSY) is a well-run company, with a great outlet for those who make crafts and hand-made goods, that simplifies tasks for many people who create things. Unfortunately,...
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Most large companies aspire to have a reputation for exceptional customer service. Only a select few, however, manage to earn it.In order to find those companies that truly stand out by creating...
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