Best and Worst Car Brands of 2017

Print Email

10. Acura
> 2017 customer satisfaction index: 80
> 2016 customer satisfaction index: 76
> U.S. YTD sales 88,048
> U.S. YTD market share: 0.9%

Acura is Honda’s luxury division. Its unit sales were down 5% through July. Sales of two of its best selling vehicles dropped over the period. Sales of the TLX sedan were off 2.2% to 21,560. Sales of the MDX crossover were down 4.2% to 28,282.

Source: buick.com

9. Buick
> 2017 customer satisfaction index: 80
> 2016 customer satisfaction index: 79
> U.S. YTD sales 126,282
> U.S. YTD market share: 1.3%

Buick is the third largest of GM’s four divisions. Its total unit sales were off 0.7% through the first seven months of the year. The division has more than held its own because of two models. Sales of Buick’s compact luxury Encore were up 12.6% to 48,819. Sales of the new Envision crossover hit 25,432, up 763% compared with 2016.

Source: Chrysler Group LLC

8. Jeep
> 2017 customer satisfaction index: 80
> 2016 customer satisfaction index: 78
> U.S. YTD sales 475,642
> U.S. YTD market share: 4.9%

Jeep was in the headlines recently when rumors arose that China’s Great Wall Motor Company wanted to buy it from parent Fiat Chrysler. Jeep is one of several headaches for the parent company. Jeep’s unit sales were down 13% this year through July. Two of its models are in deep trouble. Sales of the Compass were down 42% to 33,274. Sales of the Patriot plunged 52% to 34,274. Only the top of the line Grand Cherokee is doing well with sales up 16% to 135,403.

Source: nissanusa.com

7. Nissan
> 2017 customer satisfaction index: 80
> 2016 customer satisfaction index: 80
> U.S. YTD sales 858,000
> U.S. YTD market share: 8.8%

Nissan is Japan’s No. 3 car company behind Toyota and Honda. Below average customer service scores have certainly not helped Nissan’s sales, which were down by 4.1% in July from the same time last year, and flat for the seventh month period. Several Nissan models have bucked the trend. Infinity sales were up 20.1% for the first seven months of the year to 89,983. One of the primary backbones of Nissan’s success is the Rogue small crossover. Its sales for the year are up 25.2% to 228,114.

Source: chrysler.com

6. Chrysler
> 2017 customer satisfaction index: 79
> 2016 customer satisfaction index: 79
> U.S. YTD sales 115,398
> U.S. YTD market share: 1.2%

Chrysler has several problems, the most difficult of which is that it primarily makes passenger cars in a period that many consumers want SUVs and crossovers. Consequently, Chrysler’s unit sales were down 23% over the first seven months of the year. The numbers would have been worse if not for the new Pacifica minivan. Chrysler has sold 67,886 Pacificas through July against 18,941 during the same period last year.