Autos

Car Brands with the Worst Dealers

5. Lincoln
> PSI score: 95
> YTD sales growth: -8.8%
> Days to turn: 65
> Market share: 0.5% (12th lowest)

Lincoln had the fourth highest satisfaction in the J.D. Power survey. For luxury vehicles. Lincoln was also in line with the industry average in the initial quality study, with 113 problems in the first 90 days per 100 vehicles sold. However, Lincoln was at the top of the ACSI, up several places from the previous year. To its credit, the average time on lot for Lincolns sold in June was 65 days, only slightly longer than the industry average.

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4. Chrysler
> PSI score: 94
> YTD sales growth: -2%
> Days to turn: 96
> Market share: 2.1% (14th highest)

As sales for carmakers have risen across the industry, Chrysler has been notably absent from the party. In the first six months of the year, sales of Chrysler Group’s nameplate brand have fallen by 2%. The brand, and its dealers, have been unable to forge a productive relationship with car buyers. It takes a dealer an average of 96 days to move a Chrysler off the lot, one of the longest periods of time in America, indicating the brand has trouble selling its cars. With an ACSI score of 78, no car brand was rated worse for consumer satisfaction in 2012.

3. Mazda
> PSI score: 94
> YTD sales growth: 0.8%
> Days to turn: 69
> Market share: 1.9% (16th highest)

Consumers reported 125 problems for every 100 Mazdas sold during the first 90 days, higher than the 113 problems average across the industry. Year to date, Mazda sales grew by just 0.8%, compared to an increase of 7.7% across the industry. The lagging growth was likely due at least in part to the end of domestic Mazda production. Import car sales were up 13.6%, while import truck sales were up 39.5%.

2. Mitsubishi
> PSI score: 89
> YTD sales growth: -7.3%
> Days to turn: 99
> Market share: 0.4% (8th lowest)

On average, it took 99 days for dealers to sell a Mitsubishi, more than any other car brand except for Acura. Mitsubishi’s stature in America has faded in recent years, and while dealers remain confident that the brand will not exit the United States as Suzuki did, the make is a shell of its former self. Sales of the manufacturer were down by more than 7% in the first six months of 2013, with its share of the market down to 0.4%. Based on figures published by J.D. Power, the carmaker is also among the worst in initial satisfaction, with 148 problems for every 100 cars sold within the first 90 days of ownership.

1. Scion
> PSI score: 88
> YTD sales growth: -0.3%
> Days to turn: 61
> Market share: 0.4% (11th lowest)

No dealers have a worse record than Scion, according to Pied Piper. Scions also had 161 problems per 100 vehicles sold in the first 90 days off the lot, ranking dead last of all vehicle makes in the J.D. Power Initial Quality Survey. J.D. Power also ranked Scion below the industry average in terms of sales satisfaction. Despite all this, dealers manage to sell Scions at an average of 61 days, in line with industry average.

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