Banking & Finance

11 Banks With the Most Consumer Complaints

Source: Courtesy of TCF Financial Corporation

1. TCF National Bank
> Total Deposits: $18.5 billion
> Total Complaints per Billion Dollars in Deposits: 11.24 (208 total)
> Banking-Only Complaints per Billion Dollars in Deposits: 6.70 (124 total)
> Year-Over-Year Change in Total Complaint Ranking: unchanged

In July of 2018, TCF Financial Corp. (NYSE: TCF) agreed to pay $30 million to resolve a CFPB lawsuit alleging that the bank misled consumers about its overdraft services. Of the total, $25 million was paid to consumers and the other $5 million was a penalty paid to the CFPB and the Office of the Comptroller of the Currency.

Source: RiverNorthPhotography / Getty Images

2. Citizens Bank
> Total Deposits: $117.08 billion
> Total Complaints per Billion Dollars in Deposits: 7.35 (860 total)
> Banking-Only Complaints per Billion Dollars in Deposits: 3.76 (440 total)
> Year-Over-Year Change in Total Complaint Ranking: up four places

In 2015, Citizens Financial Group Inc. (NYSE: CFG) was ordered to pay $18.5 million in fines and restitution for failing to credit deposits fully to Ohio customers. Of the total, $11 million was paid to customers and $7.5 million was paid to the CFPB.

Source: RiverNorthPhotography / Getty Images

3. Fifth Third Bank
> Total Deposits: $104.34 billion
> Total Complaints per Billion Dollars in Deposits: 7.33 (765 total)
> Banking-Only Complaints per Billion Dollars in Deposits: 3.09 (322 total)
> Year-Over-Year Change in Total Complaint Ranking: up five places

The CFPB in 2015 ordered Fifth Third Bancorp (NASDAQ: FITB) to pay $18 million to minority auto loan customers and $3 million to credit card customers. As part of the consent order, the bank paid $500,000 in a penalty.

Source: Joel Carillet / Getty Images

4. SunTrust Banks
> Total Deposits: $160.38 billion
> Total Complaints per Billion Dollars in Deposits: 6.90 (1,107 total)
> Banking-Only Complaints per Billion Dollars in Deposits: 3.51 (563 total)
> Year-Over-Year Change in Total Complaint Ranking: up one place

SunTrust Banks Inc. (NYSE: STI) was ordered to pay $500 million in loss-mitigation to underwater mortgage borrowers. The bank also paid $40 million to consumers who lost their homes to foreclosure and $10 million in federal fines.

Source: RiverNorthPhotography / Getty Images

5. Comerica
> Total Deposits: $56.01 billion
> Total Complaints per Billion Dollars in Deposits: 6.86 (384 total)
> Banking-Only Complaints per Billion Dollars in Deposits: 2.62 (147 total)
> Year-Over-Year Change in Total Complaint Ranking: up one place

In August, a business publication reported that a partnership between the bank and the federal government sent funds to criminals impersonating real account holders by using cardholder data. The affected program, called Direct Express, was a prepaid debit card offered to people without bank accounts to gain electronic access to Social Security payments and veterans benefits, among others. CFPB has no record of enforcement action against Comerica Inc. (NYSE: CMA).