Freshworks Inc Class A
Q1 2024 Earnings
Did FRSH Beat Earnings? Q1 2024 Results
Freshworks posted a confident first quarter in 2024, beating earnings expectations while delivering steady top-line growth as profitability improvements took center stage. The customer engagement software company reported non-GAAP EPS of $0.10, clearing the $0.08 consensus estimate by 25%, while revenue of $165.14 million rose 19.9% year over year and landed precisely in line with analyst forecasts. The standout story was margin expansion, with non-GAAP operating margin climbing to 13.2% from just 2.8% a year earlier, reflecting meaningful operating leverage as the company scaled its cost base. Free cash flow of $38.67 million, representing a roughly 23.4% margin, underscored the improving financial discipline. The quarter also brought a significant leadership transition, with founder Girish Mathrubootham moving to Executive Chairman and Dennis Woodside assuming the CEO role. Looking ahead, Freshworks guided Q2 revenue of $168.00 to $170.00 million and full-year revenue of $695.00 to $705.00 million, implying continued 17-18% annual growth.
- 20% year-over-year revenue growth (19% on constant currency basis)
- Non-GAAP operating margin expansion to 13.2% from 2.8% in Q1 2023
- Free cash flow of $38.7 million, up from $9.1 million in Q1 2023
- Customers contributing more than $5,000 in ARR grew 11% YoY to 20,549
- Net dollar retention rate of 106%
“Freshworks delivered 20% revenue growth with improving profitability and a strong free cash flow margin in Q1. I'm particularly proud of the progress we've made in AI innovation across our products, and its tangible impact on our customers. We remain more focused than ever on product innovation, bringing more large customers onto our platform, and expanding adoption of products across our portfolio.”
Freshworks CEO, on the earnings call
Forward Guidance & Outlook
For Q2 2024, Freshworks expects revenue of $168.0-$170.0 million (16-17% YoY growth), non-GAAP income from operations of $6.5-$8.5 million, and non-GAAP net income per share of $0.05-$0.06 on 305.6 million diluted shares. For full year 2024, the company expects revenue of $695.0-$705.0 million (17-18% YoY growth), non-GAAP income from operations of $58.0-$64.0 million, and non-GAAP net income per share of $0.32-$0.35 on 307.6 million diluted shares. Revenue and non-GAAP income from operations guidance is based on exchange rates as of April 26, 2024.
FRSH YoY Financials
Figures from SEC filings and company reports. Not investment advice.