Google+, FoxNews.com Top Customer Satisfaction Poll

By Trey Thoelcke Updated Jul 17, 3:10PM EDT · Published Jul 17, 10:48AM EDT

Google’s (NASDAQ: GOOG) social media offering Google+ had a good showing with a score of 78 in its first appearance in the American Customer Satisfaction Index (ACSI) E-Business Report, released Tuesday. Google+ tied for first place in the Social Media category with Wikipedia. Meanwhile, rival Facebook (NASDAQ: FB) fell 8% from last year to 61 on the 100-point scale, setting a new record-low score for the category. Facebook users frequently complain about ads on the site, changes to the user interface and ongoing privacy concerns. The report suggests that Google+ benefits from an absence of traditional advertising and what is perceived as a superior mobile product.

In the News and Information category, FoxNews.com not only stays on top for the third consecutive year, but its score improved 2.4% to 84, an all-time high in this category. Distant second and third place finishers ABCNews.com and USATODAY.com each slipped 1.3% from last year. The Huffington Post remains at the bottom of the category for a second-straight year with a score of 69.

And, no surprise, Google remains at the top of the Portals and Search Engines category, though its score did slip from a year ago. So did those of Microsft’s (NASDAQ: MSFT) Bing, AOL (NYSE: AOL) and Yahoo! (NASDAQ: YHOO). In fact, the whole category was 1.3% lower than a year ago.

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About the Author Trey Thoelcke →

Trey has been an editor and author at 24/7 Wall St. for more than a decade, where he has published thousands of articles analyzing corporate earnings, dividend stocks, short interest, insider buying, private equity, and market trends. His comprehensive coverage spans the full spectrum of financial markets, from blue-chip stalwarts to emerging growth companies.

Beyond 24/7 Wall St., Trey has created and edited financial content for Benzinga and AOL's BloggingStocks, contributing additional hundreds of articles to the investment community. He previously oversaw the 24/7 Climate Insights site, managing editorial operations and content strategy, and currently oversees and creates content for My Investing News.

Trey's editorial expertise extends across multiple publishing environments. He served as production editor at Dearborn Financial Publishing and development editor at Kaplan, where he helped shape financial education materials. Earlier in his career, he worked as a writer-producer at SVE. His freelance editing portfolio includes work for prestigious clients such as Sage Publications, Rand McNally, the Institute for Supply Management, the American Library Association, Eggplant Literary Productions, and Spiegel.

Outside of financial journalism, Trey writes fiction and has been an active member of the writing community for years, overseeing a long-running critique group and moderating workshop sessions at regional conventions. He lives with his family in an old house in the Midwest.