Home Depot (HD) and Lowe’s (LOW) Losers For Online Customer Satisfaction
Home Depot (HD) and Lowe’s (LOW) were big losers when ForeSee Results polled 20,000 people to ask about their satisfaction with online retail sites. On a scale where 100 is the highest rank, Home Depot scored a 69 and Lowe’s…
Home Depot (HD) and Lowe’s (LOW) were big losers when ForeSee Results polled 20,000 people to ask about their satisfaction with online retail sites. On a scale where 100 is the highest rank, Home Depot scored a 69 and Lowe’s a 70. Several computer e-tailing sites including Gateway (GTW) also did very poorly.
SonyStyle.com (SNE) received an unusually poor score of 70.
At the other end of the scale, Amazon (AMZ), and Apple (AAPL) did extremely well. Maybe that is why their stock prices are so high.
Douglas A. McIntyre can be reached at [email protected]. He does not own securities in companies that he writes about.
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Douglas A. McIntyre is the co-founder, chief executive officer and editor in chief of 24/7 Wall St. and 24/7 Tempo. He has held these jobs since 2006.
McIntyre has written thousands of articles for 24/7 Wall St. He is an expert on corporate finance, the automotive industry, media companies and international finance. He has edited articles on national demographics, sports, personal income and travel.
His work has been quoted or mentioned in The New York Times, The Wall Street Journal, Los Angeles Times, The Washington Post, NBC News, Time, The New Yorker, HuffPost USA Today, Business Insider, Yahoo, AOL, MarketWatch, The Atlantic, Bloomberg, New York Post, Chicago Tribune, Forbes, The Guardian and many other major publications. McIntyre has been a guest on CNBC, the BBC and television and radio stations across the country.
A magna cum laude graduate of Harvard College, McIntyre also was president of The Harvard Advocate. Founded in 1866, the Advocate is the oldest college publication in the United States.
TheStreet.com, Comps.com and Edgar Online are some of the public companies for which McIntyre served on the board of directors. He was a Vicinity Corporation board member when the company was sold to Microsoft in 2002. He served on the audit committees of some of these companies.
McIntyre has been the CEO of FutureSource, a provider of trading terminals and news to commodities and futures traders. He was president of Switchboard, the online phone directory company. He served as chairman and CEO of On2 Technologies, the video compression company that provided video compression software for Adobe’s Flash. Google bought On2 in 2009.
