McDonald’s: Management Matters

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By Douglas A. McIntyre Published

McDonald’s was in pretty bad shape in late 2003, as a recent AP article points out. The stock is up from $12 then to $55 today.

The AP attributes the improvement to better menus, better marketing, and "deft" management. What this analysis misses is that management accounts for product selection and marketing.

The improvements at McDonald’s are the by-product of management, plain and simple.

The story is even more extraordinary when one considers how many CEOs the company has had recently. Jim Cantalupo was CEO until he died of a heart attach and was replaced by Charlie Bell in 2004. Bell was diagnosed with fatal cancer shortly thereafter. Jim Skinner took over as CEO in lat 2004. At the time he took over McDonald’s shares had already doubled from their $12. Now, they have doubled again.

Management made the decision to expand overseas and to improve menus and coffee selections in the US, talking on Starbucks (SBUX) at the high end of the java market. Management also made the decision to increase the company’s dividend and buy-back shares.

There is nothing magic about the McDonald’s turnaround. A smart board kept the right people in the top job, and it worked.

Douglas A. McIntyre

Photo of Douglas A. McIntyre
About the Author Douglas A. McIntyre →

Douglas A. McIntyre is the co-founder, chief executive officer and editor in chief of 24/7 Wall St. and 24/7 Tempo. He has held these jobs since 2006.

McIntyre has written thousands of articles for 24/7 Wall St. He is an expert on corporate finance, the automotive industry, media companies and international finance. He has edited articles on national demographics, sports, personal income and travel.

His work has been quoted or mentioned in The New York Times, The Wall Street Journal, Los Angeles Times, The Washington Post, NBC News, Time, The New Yorker, HuffPost USA Today, Business Insider, Yahoo, AOL, MarketWatch, The Atlantic, Bloomberg, New York Post, Chicago Tribune, Forbes, The Guardian and many other major publications. McIntyre has been a guest on CNBC, the BBC and television and radio stations across the country.

A magna cum laude graduate of Harvard College, McIntyre also was president of The Harvard Advocate. Founded in 1866, the Advocate is the oldest college publication in the United States.

TheStreet.com, Comps.com and Edgar Online are some of the public companies for which McIntyre served on the board of directors. He was a Vicinity Corporation board member when the company was sold to Microsoft in 2002. He served on the audit committees of some of these companies.

McIntyre has been the CEO of FutureSource, a provider of trading terminals and news to commodities and futures traders. He was president of Switchboard, the online phone directory company. He served as chairman and CEO of On2 Technologies, the video compression company that provided video compression software for Adobe’s Flash. Google bought On2 in 2009.

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