Telecom & Wireless
Customer Satisfaction with Telecom Services Rises for the First Time in 4 Years
June 9, 2020 2:22 pm
The old saying about absence making the heart grow fonder may not hold true for the telecom industry any longer. COVID-19 stay-at-home orders have many Americans spending more time in front of their TVs, computer screens, and personal mobile devices. And customer satisfaction ratings are going up when one might think they’d be going down.
In its latest report, the American Customer Satisfaction Index (ACSI) shows a year-over-year increase in customer satisfaction with pay cable/satellite TV service, internet service providers (ISPs), and video-on-demand (VOD) service. Satisfaction with streaming video services is unchanged while fixed-line phone service dipped slightly.
Even with the improved scores, however, telecom services continue to be among the least-liked of all industries surveyed by ACSI. Against a weighted national average ACSI score of 75.4, only streaming video service tops that score with an average of 76. VOD, pay TV, wireline phone service, and ISPs score 68, 64, 70, and 65.
Sponsored: Tips for Investing
A financial advisor can help you understand the advantages and disadvantages of investment properties. Finding a qualified financial advisor doesn’t have to be hard. SmartAsset’s free tool matches you with up to three financial advisors who serve your area, and you can interview your advisor matches at no cost to decide which one is right for you. If you’re ready to find an advisor who can help you achieve your financial goals, get started now.
Investing in real estate can diversify your portfolio. But expanding your horizons may add additional costs. If you’re an investor looking to minimize expenses, consider checking out online brokerages. They often offer low investment fees, helping you maximize your profit.
Editors' Picks
