Why Tesla Is Getting Dragged by Consumer Reports

Tesla shares dipped on Thursday after a new report questioned the reliability of its Model 3. Consumer Reports claimed that it will no longer recommend Tesla’s Model 3 for a number of reasons.

Published February 21, 2019, 1:40pm ET · 2 min read

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A new report has questioned the reliability of Tesla Inc.’s (NASDAQ: TSLA | TSLA Price Prediction) Model 3. Ultimately, Consumer Reports claimed that it will no longer recommend Tesla’s Model 3 for a number of reasons.

The Consumer Reports recommendation is based on a few factors, including the feedback of vehicle owners, crash test performance and the testing and reviews conducted by the Consumer Reports auto team. The group reached its conclusion after reading reports of Tesla owners complaining about the fit and finish of their vehicles.

It’s worth pointing out that this new data from Consumer Reports comes from is annual owner satisfaction survey, which runs from July through September, so the vast majority of these issues already have been corrected through design and manufacturing improvements. Tesla has said that it already is seeing a significant improvement in its field data since that time.

On the other hand, this report confirms the concern many analysts have raised about the quality of Tesla models slipping as the automaker ramped up production last year.

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According to CNBC, at one point, Tesla added an additional Model 3 assembly line by erecting a permanent tent outside its assembly plant in Fremont, California. Reports of production issues ranged from robots on the assembly line not working properly to Tesla employees claiming the company was churning out a high volume of flawed parts that led to the automaker needing to rework and repair new models before they were shipped to customers.

Jake Fisher, senior director of Automotive Testing at Consumer Reports, commented:

When we look at the Model 3 lot of the issues are the electronics. There are some issues replacing the (navigation/infotainment) screens, for instance, but we’ve seen other issues in terms of the trim breaking and the glass.

While many Tesla owners may not be happy about the reliability of their car, Consumer Reports says those owners are generally satisfied with their electric vehicles.

Shares of Tesla were last seen down about 1.5% at $297.96 on Thursday, in a 52-week range of $244.59 to $387.46. The stock has a consensus price target of $332.44.

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Chris Lange

Chris Lange is a financial and geopolitical writer with more than a decade of experience covering a myriad of topics. He has published thousands of articles for 24/7 Wall St., with past coverage focused heavily on stocks, IPOs, healthcare, defense, global affairs, and technology.

His work has been quoted, or referenced by a number of outlets including Business Insider, USA Today, Yahoo Finance, MSN, The Motley Fool, and many other publications. A graduate of Southwestern University, he studied business with a focus on investments and has previous experience in banking and startups.

When not reading or writing the news, he is following his passion for Lacrosse, playing chess, or building solar projects with his dad.

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