If you want to make CEOs look like buffoons, ask them questions with obvious answers and see if the get them wrong.
According to Reuters: "Chief executive officers of companies listed on the New York Stock Exchange believe that meeting and exceeding customer expectations will help drive sustainable growth in the future, according to a new report." So, perhaps poor customer service is bad for business, right?
The NYSE (NYX) was able to get 240 CEOs to answer a questionnaire and more than half of them said that they were budgeting more for customer service next year. It is not clear what else they plan to spend more money on.
The survey also found that most CEOs feel that "Treating people right, listening to their ideas and being a compassionate CEO is what is required today, not the executive who sees only the bottom line."
We might have guessed that would be the answer.
Douglas A. McIntyre
Sponsored: Want to Retire Early? Here’s a Great First Step
Want retirement to come a few years earlier than you’d planned? Or are you ready to retire now, but want an extra set of eyes on your finances?
Now you can speak with up to 3 financial experts in your area for FREE. By simply clicking here you can begin to match with financial professionals who can help you build your plan to retire early. And the best part? The first conversation with them is free.
Click here to match with up to 3 financial pros who would be excited to help you make financial decisions.
Thank you for reading! Have some feedback for us?
Contact the 24/7 Wall St. editorial team.
Editors' Picks
