The press has pointed out that Akio Toyoda, CEO of Toyota, does not spend a lot of his time out of the office shaking hands and kissing babies the way that his US…
Douglas A. McIntyre The problem with customer satisfaction surveys is that, by their nature, they look back in time and not forward. Bloomberg BusinessWeek announced the results of its customer service poll recently. The project…
Reuters: The $15 billion jobs bill advanced in the Senate. Reuters: Toyota (NYSE:TM) faces a US criminal probe. Reuters: KKR and TPC are close to a deal to buy Morgan Stanley’s (NYSE:MS) share…
Markets in Asia were mixed. The Nikkei fell .5% to 10,352. Toyota (NYSE:TM) and Honda (NYSE:HMC). The Hang Seng rose 1.1% to 20,600. The Shanghai Composite dropped .7% to 2,983. At the…
Toyota (TM) should never have had a chance to be the No.1 car company in the world. It began as one of the small corporations built during the industrialization of post-WWII Japan. It…
“Toyota Lied” is a good headline and catchy enough to get a reader to look further into a story. In this case catchy is not where it ends. According to The Wall…
Douglas A. McIntyre By Douglas A. McIntyre Yet another damaging revelation has undercut Toyota’s (TM) reputation for disclosing safety issues and the fixing potentially dangerous problems with its cars. The latest twist has a new…
Douglas A. McIntyre Reuters: Obama plans to pressure health insurance prices as part of new reforms. Reuters: A Toyota (TM) memo shows the company worked to keep the costs of one of its…
Markets in Asia were mostly higher The Nikkei rose 2.7% to 10,400. Sony (NYSE:SNE) and Toyota (NYSE:TM) rose The Hang Seng was higher by 2.5%. The Shanghai Composite dropped .5% to 3,003.…
Reuters: The Fed will try to calm the markets after it raised the discount rate to .75%. Reuters: The head of Toyota (TM) will go to Congress to testify. Reuters: The Fed’s…
Akio Toyoda, the head of Toyota (TM), will go to Washington to testify before the House Oversight Committee. He did not want to visit Congress, but he ended up with little choice. The…
Douglas A. McIntyre Updated throughout the day. Apple (AAPL) may have a deal with book publishers to sell e-books for $9.99. (NYTimes) Greece may issue a 10-year bond next week with a value of $6.8…
Reuters: US regulators are looking at steering problems on the Toyota (TM) Corolla. Reuters: Greece says it is not seeking EU taxpayers’ money. Reuters: Gold fell on an IMF sale. Reuters: US state…
Markets in Asia were mixed and Shanghai was closed The Nikkei was up .3% to 10,336. Toyota (NYSE:TM) slipped on recall news. The Hang Seng was down .6% to 20,407. At the…
Douglas A. McIntyre The odds that one car company could have three unrelated large recalls of three different sets of vehicles within a month are probably 1,000-to-1. But, that is what will happen Toyota (TM) if…
Douglas A. McIntyre 