Special Report

This Is When Americans Were Most Satisfied With Customer Service

Source: Phil Cole / Getty Images

1994
> Best ACSI score of the year: 74.8 in quarter 3

Source: Public Domain / Wikimedia Commons

1995
> Best ACSI score of the year: 74.1 in quarter 1

Source: Jeff J Mitchell / Getty Images

1996
> Best ACSI score of the year: 73.0 in quarter 1

Source: Doug Pensinger / Getty Images

1997
> Best ACSI score of the year: 71.1 in quarter 2

Source: Space Frontiers / Getty Images

1998
> Best ACSI score of the year: 72.6 in quarter 4

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