Different drivers look for different features in their cars. Some like a sleek exterior, while others put the emphasis on smooth handling or hi-tech features. But many just want a car that will get them from point A to B without any fuss.
Cars are complicated machines, and without precise engineering, they can be prone to breakdowns or repeated costly repairs. Certain brands, however, are able to minimize these frustrating issues for drivers.
24/7 Wall St. reviewed car brand scores from the American Customer Satisfaction Index for 2019, which measures consumer satisfaction, to determine the car brands with the happiest drivers. The ACSI ranked automakers on a scale from 0 to 100. The industry-wide score was 79, with some companies scoring much higher. Year-to-date U.S. sales data came from GoodCarBadCar and is current through June 2019. Parent company information came from Consumer Reports.
Keeping drivers happy is essential for the long-term success of a car manufacturer. If drivers have to contend with poorly designed interiors and mechanical issues, they are likely to look elsewhere for their next vehicle. But if they are happy, they are more likely to return and buy the same brand again and again. These are the car companies with the most (and least) loyal customers.
Car problems are at the very least annoying. A check-engine light that does not turn off, random dings, or weird noises coming from under the hood are enough to fill any driver with dread. Those issues could lead to costly repairs, the car breaking down at an inopportune time, or an even worse problem. Some cars have huge design flaws, such as faulty gear shifts or malfunctioning safety equipment, that can increase the risk of fatalities in accidents. These are the deadliest cars in history.
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