The Best and Worst Customer Service Among Restaurants

Services

September 30, 2017 7:40 am

Last Updated: January 12, 2020 7:39 am

Domino’s Pizza Inc. (NYSE: DPZ)
> Overall rank: 107th
> Pct. “excellent” ratings: 27.64%
> Pct. “poor” ratings: 8.29%
> Revenue last fiscal year: $5.36 billion

Domino’s had a total of 5,371 U.S. stores in 2016, 4,979 franchised and 392 company owned. Annual sales per store totaled $993,330.

Pizza Hut/Yum! Brands Inc. (NYSE: YUM)
> Overall rank: 110th
> Pct. “excellent” ratings: 26.92%
> Pct. “poor” ratings: 7.22%
> Revenue last fiscal year: $5.75 billion

Pizza Hut had a total of 7,689 U.S. stores in 2016, 7,371 franchised and 318 company owned. Annual sales per store totaled $740,000.

Wendy’s Co. (NASDAQ: WEN)
> Overall rank: 113th
> Pct. “excellent” ratings: 26.75%
> Pct. “poor” ratings: 5.86%
> Revenue last fiscal year: $9.93 billion

Wendy’s had a total of 6,537 U.S. stores in 2016, 6,207 franchised and 330 company owned. Annual sales per store totaled $1.57 million.

McDonald’s Corp. (NYSE: MCD)
> Overall rank: 128th
> Pct. “excellent” ratings: 25.23%
> Pct. “poor” ratings: 10.68%
> Revenue last fiscal year: $36.39 billion

DJIA component McDonald’s had a total of 14,155 U.S. stores in 2016, 13,046 franchised and 1,109 company owned. Annual sales per store totaled $2.55 million.

KFC/Yum! Brands
> Overall rank: 132nd
> Pct. “excellent” ratings: 24.67%
> Pct. “poor” ratings: 10.39%
> Revenue last fiscal year: $4.48 billion

KFC had a total of 4,167 U.S. stores in 2016, 3,966 franchised and 201 company owned. Annual sales per store totaled $1.06 million.

Taco Bell/Yum! Brands
> Overall rank: 139th
> Pct. “excellent” ratings: 23.05%
> Pct. “poor” ratings: 8.03%
> Revenue last fiscal year: $9.35 billion

Taco Bell had a total of 6,278 U.S. stores in 2016, 5,399 franchised and 879 company owned. Annual sales per store totaled $1.51 million.

ALSO READ: The Best and Worst Customer Service Among Department Stores

Data on store revenues, sales and numbers come from QSR Magazine’s listing of the top 50 U.S. fast-food restaurants published in August.

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