One of the most important aspects of doing business for almost any company is customer service. In order to develop a loyal customer base and thrive, companies often need to go above and beyond customer expectations. While nearly every major U.S. company claims to prioritize customer needs, only a few are able to do so successfully.
While companies are ultimately accountable for the level of service they provide, their customers’ perceptions are subject to factors that are often outside a company’s control. Companies can suffer if they operate in a less reputable industry, even if they offer decent service. On the other hand, customers might be willing to forgive some mishaps if an industry is better perceived.
24/7 Wall St. commissioned a survey from polling group Zogby Analytics to identify the companies with the most satisfied customers. For 13 of the 151 companies considered in the survey, at least 40% of respondents report an “excellent” experience with the company.
Click here to see the 13 companies in the customer service hall of fame.
Click here to see the 12 companies in the customer service hall of shame.
Click here to see our detailed findings and methodology.