6. Sears (NASDAQ: SHLD)
> Rating: 2.5
> Number of reviews: 5,300
> CEO approval rating: 21%
> Employees: 196,000
> Industry: Retail – Department Stores
Sears received an average rating of just 2.5 stars out of 5 from more than 5,000 employees surveyed on Glassdoor. Dissatisfaction with senior management was a common complaint among employees, with 1 star out of 5 being the most common rating. Of those who disapproved of the company’s management, many complained of a disconnect between upper management and store staff. One reviewer’s opinion was that the company’s approach was outdated and in need of a “global restructure and culture change.” Only 21% of employees surveyed approved of the CEO Edward Lampert.
The company’s stock price suggests investors also lack confidence in senior management. Sears Holdings Corp (NASDAQ: SHLD) shares have plummeted more than 30 since the beginning of June. Sears reported a net loss of more than $1 billion in each of the last three years.
5. Xerox (NYSE: XRX)
> Rating: 2.5
> Number of reviews: 2,500
> CEO approval rating: 32%
> Employees: 145,600
> Industry: Business Support Services
Having worked her way up in the company for decades, Ursula Burns was named CEO of Xerox in 2009. However, under Burns’ leadership, the company’s earnings have declined from more than $1.3 billion in 2011 to $992 million in 2014, a 25% drop. These figures support recurring employee complaints about leadership — only 32% of surveyed employees approved of Burns.
Many employees also complained about a culture of favoritism in the company, saying that personal relationships are more important than work ethic when it comes to promotions and raises. Another recurring complaint was related to compensation. Employees cited low pay and years without cost of living raises as reasons for the company’s high turnover. Less than a third of Xerox employees would recommend a job at the company to a friend.
4. Forever 21
> Rating: 2.5
> Number of reviews: 2,000
> CEO approval rating: 29%
> Employees: 35,000
> Industry: Retail
Of the roughly 2,000 employees who reviewed budget clothing retailer Forever 21, only 28% said they would recommend working at the company to a friend. The average score for employee experience was just 2.5 out of 5. Some employees said they enjoyed the fun workplace environment and also appreciated the employee discount they received. But many followed up by adding that the perks simply were not enough to make up for the poor compensation and long hours. One reviewer stated, “This company is known for not treating their employees well. Whether you’re a sales associate or have a full time management position, expect to be overworked and underpaid.” According to Glassdoor’s list of salaries, sales associates earn just $8.99 per hour.
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