No two drivers are alike, but nearly all would prefer to drive a safe, reliable, and comfortable car. However, it is not always easy to engineer a vehicle to have all of these qualities.
Many car owners are disappointed when they find out their new car breaks down often or does not handle like they hoped it would when they bought or leased it. But because cars are large financial commitments, consumers cannot easily replace them, and once they buy a car, they simply keep driving it and deal with the frustration of driving a substandard car.
24/7 Wall St. reviewed car brand scores from the American Customer Satisfaction Index for 2019, which measures consumer satisfaction, to determine the car brands with the most frustrated drivers. The ACSI ranked automakers on a scale from 0 to 100. The industry-wide score was 79, with some companies scoring much lower. Year-to-date U.S. sales data came from GoodCarBadCar and is current through June 2019. Parent company information came from Consumer Reports.
Car companies need to keep their drivers satisfied, or they risk sales declines. Many automakers are able to keep over half of their previous drivers coming back to the same brand. Others fail to impress previous drivers or expert reviewers, and their reputation suffers, and car shoppers look elsewhere for their new ride. These are the car brands with plummeting sales.
No company intends to make a bad car. Vehicles, however, are so complex, that there will always be minor flaws and bugs that will slip through the cracks and make it out onto the showroom floor and eventually into to American garages. No car can be absolutely perfect, but while some companies put out new model years with relatively few issues, others are loaded with issues. These are America’s best and worst new cars.