4. Jos. A. Bank Clothiers
> Rating: 2.3
> Number of reviews: 317
> CEO approval rating: 24% (R. Neal Black)
> Employees: 6,469
> Industry: Apparel retail
Sales managers at Jos. A. Bank Clothiers Inc. (NASDAQ: JOSB) frequently expressed frustration at the number of hours they were required to work. Sales workers often complained as well, with many citing a difficult commission structure and the company’s ever-changing product prices. While many employees said they enjoyed helping customers immensely, others felt customers were often demanding.
But while employees were unhappy with the company, Jos. A. Bank’s former shareholders had reason to be quite pleased. After months of bitter back-and-forth negotiations — which helped to drive up Jos. A. Bank’s share price — the clothing retailer was acquired by Men’s Wearhouse for $1.8 billion in March. The deal formally closed in mid-June. Unlike Jos. A. Bank employees, Men’s Warehouse’s staff has a higher view of their business, with employees awarding their company a 3.3 rating on Glassdoor.com.
3. Frontier Communications
> Rating: 2.3
> Number of reviews: 306
> CEO approval rating: 27% (Maggie Wilderotter)
> Employees: 13,650
> Industry: Telecom services
Frontier Communications Corp. (NASDAQ: FTR) is one of the larger communications companies in the United States, known primarily for providing services to rural and smaller American towns and cities. While Frontier Communications has been downsizing its workforce in recent years –headcount dropped by roughly 1,000 between 2012 and 2013 — the company considers its relationship with its employees to be good. Its employees may disagree, however. A number of reviewers seem to think Frontier Communications is no longer on the forefront of communications technology. One current employee explained, “The reason you can’t hire is that no one wants to work on a dinosaur.”
Despite the challenges of providing services to small, remote populations, Frontier has sought to expand its control of the rural market in recent years. The company bought 4.8 million access lines from Verizon in 2009. The company’s revenue, however, declined from $5.2 billion in 2011 to $5.0 billion in 2012 and then to $4.8 billion last year.
2. Express Scripts
> Rating: 2.2
> Number of reviews: 646
> CEO approval rating: 28% (George Paz)
> Employees: 29,975
> Industry: Health care services
Express Scripts Holding Co. (NASDAQ: ESRX) is a leading pharmacy benefits manager, facilitating a wide range of pharmaceutical drug operations, including distribution and cost management. Poor work-life balance was one of the most common complaints among Glassdoor.com reviews. One former employee wrote, “work life balance is nonexistent, you are expected to be available to work all the time.” Less than a third of employees approved of Express Scripts’ CEO George Paz.
Unlike several other companies on this list, Express Scripts has grown considerably in recent years. After a merger with Medco Health Solutions in 2012, Some employees expected the company to conduct layoffs. Total employment declined only slightly, however.
> Rating: 2.0
> Number of reviews: 302
> CEO approval rating: 22% (Terry Finley)
> Employees: 5,400
> Industry: Specialty stores
Books-A-Million Inc. (NASDAQ: BAMM) employed roughly 5,400 workers at more than 250 U.S. stores as of the beginning of this year, most of which were part-time. Like many retailers with unhappy employees, Books-A-Million institutes commission-based pay structures. Perhaps as a result, high stress and low pay were common complaints on Glassdoor.com. One employee wrote, “to[o] much stress for the pay, very low pay, low chance of promotion, hours are based on magazine and discount card sales. Even if you’re normally good, if you have a bad week you get cut.”
Just 14% of employees said they would recommend this company to a friend. Books-A-Million’s culture and value were rated just 1.8, the lowest among companies reviewed. CEO Terry Finley is also not popular, with just 22% thinking he is doing a good job. Over the past several years, the company has struggled to keep up with other large retail and online book sellers like Barnes & Noble and Amazon.com.