Special Report

America's Best (and Worst) Car Brands

6. Kia
> 2016 ACSI score: 79
> 2015 ACSI score: 78
> 2016 YTD sales: 442,544

Despite improving slightly compared to last year, the Korean automaker has one of the lowest customer satisfaction ratings of any car maker. So far this year, the Soul has overtaken the Optima as the company’s most popular model, selling nearly 100,000 units.

5. Cadillac
> 2016 ACSI score: 79
> 2015 ACSI score: 80
> 2016 YTD sales: 103,918

While the auto industry’s total sales year to date through August rose by 0.6%, Cadillac’s U.S. sales fell by 6.2%. Luxury brands tend to receive higher customer satisfaction ratings, but Cadillac received one of the lowest scores in the ACSI, behind nearly every luxury brand as well as most mass-market brands.

4. Jeep
> 2016 ACSI score: 78
> 2015 ACSI score: 75
> 2016 YTD sales: 630,182

Dependability is one of the most important vehicle attributes for American motorists. According to studies published by both Consumer Reports and J.D. Power, Jeep is one of the least dependable and lowest quality vehicle makes. The company, which manufactures SUVs exclusively, is one of five American auto brands with especially low customer satisfaction ratings.