America’s Best (and Worst) Car Brands

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The Worst Car Brands

9. Mitsubishi
> 2016 ACSI score: 79
> 2015 ACSI score: 77
> 2016 YTD sales: 67,160

Mitsubishi’s sales have been in decline recently. In August, the Japanese manufacturer sold 7,336 units in the U.S. market, a decline of 11.5% from August of last year. The company’s poor performance may be tied to low customer satisfaction. In addition to rating as one of the worst brands in the 2016 ACSI survey, Mitsubishi received the third worst score on Consumer Report’s overall rating of car brands.

8. Chrysler
> 2016 ACSI score: 79
> 2015 ACSI score: 74
> 2016 YTD sales: 167,151

Overall satisfaction among Chrysler owners has increased considerably since 2015. Still, the brand ranks among the worst in the auto industry for customer satisfaction. Dependability is one of the most important vehicle attributes to American motorists, and J.D. Power found that Chryslers are more prone to problems than most other vehicle makes.

7. Buick
> 2016 ACSI score: 79
> 2015 ACSI score: 80
> 2016 YTD sales: 148,845

While the rating of nearly every mass-market car brand improved on the 2016 ACSI survey, the rating of just two brands, Buick and maligned automaker Volkswagen declined. Buick’s rating dropped from a score of 80 in 2015 to 79 this year. The brand’s customer satisfaction score has not always been so poor. It was 88 in 2010, tied for the second highest rated brand that year.