Special Report

America's Best (and Worst) Car Brands

3. Dodge
> 2016 ACSI score: 78
> 2015 ACSI score: 76
> 2016 YTD sales: 355,998

Dodge’s customer satisfaction may be suffering because its vehicles are less reliable. In J.D. Power’s annual Vehicle Dependability study, Dodge had the most reported problems of any vehicle brand.

2. Volkswagen
> 2016 ACSI score: 78
> 2015 ACSI score: 80
> 2016 YTD sales: 207,156

Volkswagen last year was caught cheating on diesel emissions tests. The ensuing scandal resulted in the company agreeing to pay $15 billion in compensation to U.S. customers. Not surprisingly, customer satisfaction among Volkswagen owners has declined in the past year and is now lower than all but one other brand. Sales for the German automaker have also declined through the first eight months of 2016 — by 13% from the same period last year.

1. Acura
> 2016 ACSI score: 76
> 2015 ACSI score: 83
> 2016 YTD sales: 106,914

According to the 2016 ACSI survey, Acura owners report the worst customer experience of any major car brand. As is the case with many of the worst rated brands, Acura’s poor customer satisfaction may be reflected in poor sales. Year to date through August, sales at Honda’s luxury division fell by 8.9%