Best and Worst Car Brands of 2018

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Source: Courtesy of Lexus

1. Lexus
> 2018 customer satisfaction index: 85 (tied)
> 2017 customer satisfaction index: 86
> US YTD sales: 160,397 (-0.9%)
> US YTD market share: 1.6%

Lexus is once again tied as the top-ranked auto brand in the ACSI customer satisfaction survey. Since 2011, it has been one of the top five ranked brands in the survey. Lexus also notched second overall spot in Consumer Reports’ 2017 Predicted Reliability Score and first overall in J.D. Power’s Vehicle Dependability Study.

Source: Tramino / Getty Images

2. Volvo
> 2018 customer satisfaction index: 85 (tied)
> 2017 customer satisfaction index: 82
> US YTD sales: 52,296 (+27.6%)
> US YTD market share: 0.5%

Volvo tied Lexus as the top car brand in the 2018 ACSI. Volvo’s 85 score marks the brand’s best ever result in the survey. Volvo has also performed well in terms of sales, reporting a 27.6% increase in the number of vehicles sold thus far in 2018 compared to the same period last year. This is the largest increase of any car brand to receive an ACSI score.

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3. Subaru
> 2018 customer satisfaction index: 84 (tied)
> 2017 customer satisfaction index: 85
> US YTD sales: 399,337 (+5.2%)
> US YTD market share: 4.0%

Like in years past, Subaru owners are among the most satisfied with their vehicles. The Japanese automaker has scored at least 82 out of 100 in the ACSI ranking in each of the last seven years. Consumer Reports also says Subaru’s 2018 model year vehicles are the sixth most reliable class of new cars, up five spots from the previous year.

Source: lincoln.com

4. Lincoln
> 2018 customer satisfaction index: 84 (tied)
> 2017 customer satisfaction index: 83
> US YTD sales: 58,167 (-10.8%)
> US YTD market share: 0.6%

While the Ford brand itself is one of the worst-performing car makes in this year’s ACSI survey, its luxury brand fares much better, improving from a score of 83 last year to tie with Subaru for third best in customer satisfaction. Sales, however, are down by more than 10% through the first seven months of 2018 compared to the same period last year.

Source: Tramino / Getty Images

5. Toyota
> 2018 customer satisfaction index: 83 (tied)
> 2017 customer satisfaction index: 86
> US YTD sales: 1,286,524 (+5.9%)
> US YTD market share: 12.8%

Toyota is the only car brand that ranks highly in terms of market share and overall owner satisfaction. Chevrolet and Ford are the only other car brands with a market share greater than 10%, but neither ranked among the top 20 car brands in the 2018 ACSI. 2018 model year Toyotas received the highest average reliability score from Consumer Reports.