Best and Worst Car Brands of 2018

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16. Hyundai
> 2018 customer satisfaction index: 80 (tied)
> 2017 customer satisfaction index: 83
> US YTD sales: 378,922 (-2.6%)
> US YTD market share: 3.8%

Hyundai ranks among the 10 best car brands in both J.D. Power’s quality and dependability rankings and Consumer Reports’ reliability ranking, but reviews of overall customer satisfaction in the ACSI survey are below average. The brand’s ACSI score fell to 80 in 2018 from 83 last year. Sales of Hyundai are down 2.6% through the first seven months of the year, compared to the same period in 2017.

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17. Mazda
> 2018 customer satisfaction index: 80 (tied)
> 2017 customer satisfaction index: 82
> US YTD sales: 188,049 (+11.5%)
> US YTD market share: 1.9%

Mazda’s score fell from 82 in 2017 to 80 in 2018. The brand’s score declined even as the industry average rose from 81 to 82. Sales of the Japanese automaker have improved, however, and are up 11.5% this year through July compared to the same period in 2017.

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18. Jeep
> 2018 customer satisfaction index: 80 (tied)
> 2017 customer satisfaction index: 80
> US YTD sales: 574,928 (+20.9%)
> US YTD market share: 5.7%

Jeep sales rose by more than 20% through the first seven months of 2018 compared to the same period in 2017. It is the only one of the Fiat-Chrysler’s major brands to report sales growth over that period. It is also one of the company’s two brands, along with Ram, to score at least an 80.

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19. Buick
> 2018 customer satisfaction index: 80 (tied)
> 2017 customer satisfaction index: 80
> US YTD sales: 109,695 (-0.6%) (through Q2)
> US YTD market share: 1.3%

Buick’s sales have faltered of late and are down slightly through the first half of 2018 compared to the same period in 2017. In recent years, the brand’s rating in the ACSI has plummeted from a high of 88 in 2010.

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20. Nissan
> 2018 customer satisfaction index: 80 (tied)
> 2017 customer satisfaction index: 80
> US YTD sales: 807,570 (-5.9%)
> US YTD market share: 8.0%

Nissan is one of eight car brands that scored an 80 in the 2018 ACSI ranking. The Japanese automaker has struggled in 2018, reporting steep sales drops in several months. On a positive note for the brand, Nissan scored a 9 out of 10 for overall quality in 2018 from J.D. Power.