Headquartered in Campbell, CA Fiscal year ends March NASDAQ: EGHT 8x8.com
8x8, Inc. (NASDAQ: EGHT) provides a cloud-based business communications platform for customer experience (CX). Its platform combines Contact Center (CCaaS), Unified Communications (UCaaS) and Communications Platform as a Service (CPaaS) solutions on a global carrier-grade voice network.
The 8x8 Platform for CX includes:
- 8x8 Work for employee communications.
- 8x8 Contact Center with Agent Workspace.
- 8x8 Engage, which brings contact center capabilities to customer-facing employees.
- 8x8 AI Studio, a native, HIPAA-ready AI development environment for building voice and digital AI agents.
- JourneyIQ interaction analytics.
- Communications APIs (SMS, WhatsApp, RCS, voice, video).
- 8x8 Voice for Microsoft Teams.
The company earns mostly recurring service revenue from subscriptions plus fast-growing usage-based revenue from API, AI interaction and telephony minute consumption. Usage-based revenue was about 28% of service revenue in the September 2026 quarter, driven largely by Asia-Pacific API demand. A smaller other revenue line, primarily hardware and related items, runs at a gross loss.
8x8 sells increasingly through channel partners and resellers under a partner-first strategy. It serves businesses of all sizes across North America, EMEA and Asia-Pacific. Updated
Margin is the catch: non-GAAP gross margin slipped to 60.1% from 65.7% as lower-margin usage mix takes over. Platform usage revenue grew 51% year over year, now about 28% of service revenue versus 19%, pushing management to raise full-year guidance to $750 million to $770 million.
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8x8, Inc. (NASDAQ: EGHT) provides a cloud-based business communications platform for customer experience (CX). Its platform combines Contact Center (CCaaS), Unified Communications (UCaaS) and Communications Platform as a Service (CPaaS) solutions on a global carrier-grade voice network.
The Wall Street consensus 12-month price target for EGHT is $2.58.
