Author Archives: Douglas A. McIntyre

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America’s Best Companies to Work For

No one knows more about a workplace than its employees. Employee opinions reflect basic measures, such as pay, perks, benefits, and hours worked. But they are also influenced by factors ...
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Bank of America sign

Customer Service Hall of Shame

When it comes to companies we dread dealing with, we all know who they are. Let’s put it this way, would you rather go to the Apple Genius Bar to ...
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Amazon.com logo

Customer Service Hall of Fame

Which companies do Americans enjoy dealing with the most? Truth is, many of the names that top this annual list of best companies for customer service will not surprise you ...
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BBRY Q10 phone

10 Brands That Will Disappear in 2015

Each year, 24/7 Wall St. identifies 10 American brands that we predict will disappear before the end of the next year. This year’s list reflects the fact that mergers and ...
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Family Dollar Store

America’s Worst Companies to Work For

Employees can now share their opinions about employers online. As a result, companies face new reputation risks that can affect their customers and shareholders. For the third year, 24/7 Wall St. has ...
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Nine CEOs With the Worst Reputations

A good manager understands the contribution of his or her employees. In return, managers often receive the respect of their workers. And indeed, more than two-thirds of American employees approve ...
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The 15 Highest-Paying Companies in America

Median income for Americans was $34,750 in 2012. At some companies, however, the median is more than five times the national number. Based on figures provided by Glassdoor, 24/7 Wall ...
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Nine Retailers Closing the Most Stores

Brick-and-mortar retailers have been suffering from slow economic activity for years, as well as from increased competition from online retailers. The rise in store closings is a prominent sign of ...
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Ten Retailers With the Worst Customer Service

Customer satisfaction with retailers in the U.S. is at an all-time high, up for the third year in a row. While the industry improved overall, not all retailers received accolades, ...
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The 10 Most Hated Companies in America

A company can become broadly hated if it alienates a large enough group of people. It may frustrate customers with poor service, anger employees with unpleasant working conditions or low ...
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jeffimmelt

Syria’s Eight Lessons for CEOs

CEOs of almost any company of any size can learn critical lessons from the successes, and failures, of decisions made by political leaders as they have taken sides in terms of deciding ...
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Blueberry Pie

More Americans Go Hungry

However rich some portion of America has become, there is another slice that cannot afford to buy food. If 1% of people in the United States control an extraordinary amount ...
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Mail Boxes

An IPO for the U.S. Postal Service

Royal Mail Group Ltd., the U.K. postal operation, will go public soon. Among the reasons appears to be that the government would like to make money on the value of ...
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Foreclosed home

Foreclosure Filings Down 34% in August — RealtyTrac

RealtyTrac produced more evidence that the housing market is in an impressive recovery. Unfortunately, the trend has left several states behind. In a statement: RealtyTrac released its U.S. Foreclosure Market ...
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Surface

Why the PC Died So Fast — Building a Better Chip

It turns out that smaller is better, at least in the world of personal computers. This runs against the tide of other industries. In the fast-food business, bigger burgers are ...
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