Special Report

Fast Food Chains With the Best (and Worst) Service

Source: Billy Hathorn / Wikimedia Commons

16. Jack in the Box
> 2017 ACSI score: 75
> 2016 ACSI score: 74
> Revenue: $1.6 billion
> Profits: $124.1 million

Unlike many other fast food chains on this list, Jack in the Box is concentrated in a few regions — almost all of the 2,260 locations are in California or Texas. If you’ve never been to a Jack in the Box, you may be in for a surprise. The menu is stacked with diverse options for a fast food restaurant. Burgers, tacos, breakfast food, and even a category called brunchfast is what you’ll have to choose from. Unfortunately, the quality of customer service falls behind the average score by four points.

17. McDonald’s
> 2017 ACSI score: 69
> 2016 ACSI score: 69
> Revenue: $24.6 billion
> Profits: $4.7 billion

Worst customer service or not, McDonald’s has remained the most visited of U.S. restaurants. But foot traffic has been on the decline for years, and the company had to act to reverse the trend. There are 36,899 McDonald’s worldwide, but according to the ACSI, its customer satisfaction score has never been higher than 73 since 1994 when the ACSI started scoring fast food restaurants. With the help of cheaper drinks, fancy burgers, all-day breakfast, and higher-quality chicken, the chain has recently managed to boost traffic and sales. And to tackle sometimes long, slow lines, McDonald’s installed store kiosks and partnered with Uber for some delivery services.

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