America's Most Hated Companies
MoviePass has limped its way into 2019, facing constant struggles and doubts about its long-term viability. The service provided users with access to one movie a day for $9.95 per month. The company had hoped it could sell data about which movies users preferred to studios and movie production companies, offsetting the cost of all those tickets. Yet this business model has not proven effective, to the disappointment of users and shareholders alike.
The service actually ran out of money in July and was unable to provide movie tickets to users for a day. Parent company Helios and Matheson had to take out an emergency $5 million loan to stay afloat. Several subsequent outages and glitches have caused headaches for users and cast doubt on how long the company can survive. Helios and Matheson’s stock price fell from more than $1,700 per share in early 2018 to less than 2 cents by the end of the year.
Twitter faced a number of public relations issues in 2018, largely due to hate speech and misinformation on the platform. Women, particularly black women, face frequent harassment on the site. An Amnesty International report found that “One in ten tweets mentioning black women was abusive or problematic, compared to one in fifteen for white women.”
Conspiracy theorists and bots were highly active on the site, particularly in the runup to the 2016 election, often in ways that did not become clear until much later. Twitter’s stock price peaked in July 2018 at more than $45 a share, but after the site purged 1 million fake and abusive accounts, noticeably reducing its number of active users, its stock price dropped by more than 20% to end the year trading at less than $29 a share.
Telecom companies, such as internet, phone, and television service providers, are the worst rated types of businesses on the American Customer Satisfaction Index. But even among internet service providers, Mediacom is especially reviled. According to the ACSI, Mediacom has the lowest customer service rating in 2018, scoring a 53 out of 100. The typical internet service provider scored a 62.
Mediacom’s satisfaction score dropped by five points from the year before, the largest drop of any company. The company provides internet services in 22 states, primarily in the Midwest and South, often in rural, low-population communities where there is little competition. One Alabama town has become so frustrated with Mediacom’s broadband service that the mayor threatened to have the city government become its own ISP.
14. Motel 6 (G6 Hospitality)
The company’s poor relationship with its customers extends beyond immigration-related harassment. In the ACSI, the company scored a 65, easily the worst among hotels and one of the worst scores of company in any industry for 2018.
15. The Fresh Market
The Fresh Market is a grocery store located in the Eastern United States. It is rated as the worst place to work among major employers, according to Glassdoor reviews. Among the 1,600 employee reviews, the average score is just a 2.2 out of 5. Also, only about a quarter would recommend their friends work at the grocer.
Employees often expressed frustration with the company’s corporate management, as just 27% of employees who left a review said they approved of the company’s CEO. And it seems conditions may be worsening. The Fresh Market’s Glassdoor ranking has continually dropped over the past year, and just 21% of employees reviewing the company said they had a positive outlook for the business.