Special Report

America's Best and Worst New Cars

Source: Courtesy of Jeep

11. Jeep
> Problems in first 90 days per 100 vehicles (2020): 155 (industry avg. – 166)
> Problems in first 90 days per 100 vehicles (2019): 100 (industry avg. – 93)
> U.Q. sales, 12 months through Q1 2020: 893,155
> 1-year change in sales, Q1 2019 to Q1 2020: -14.2% (212,804 to 182,667)
> Parent Company: Fiat Chrysler Automobiles

Jeep made a solid advance in 2020 to 11th place with 155 problems per 100 new vehicles in the first 90 days of ownership. In 2019, Jeep was much lower in the ranking, at No. 18. And this year Jeep finished better than the industry average for the first time in years.

Source: Courtesy of Lexus

12. Lexus
> Problems in first 90 days per 100 vehicles (2020): 159 (industry avg. – 166)
> Problems in first 90 days per 100 vehicles (2019): 90 (industry avg. – 93)
> U.Q. sales, 12 months through Q1 2020: 287,666
> 1-year change in sales, Q1 2019 to Q1 2020: -15.6% (66,791 to 56,345)
> Parent Company: Toyota Motor Corp.

With the help of a good showing by the Lexus GX, Lexus landed in the 12th spot on the JD Power Initial Quality Survey for 2020. The GX was rated the top midsize premium SUV. Lexus had a total score of 159 problems per 100 new vehicles. In 2019, Lexus was ranked higher, at No. 9.

Source: nissanusa.com

13. Nissan
> Problems in first 90 days per 100 vehicles (2020): 161 (industry avg. – 166)
> Problems in first 90 days per 100 vehicles (2019): 86 (industry avg. – 93)
> U.Q. sales, 12 months through Q1 2020: 1,128,485
> 1-year change in sales, Q1 2019 to Q1 2020: -30.0% (331,536 to 232,048)
> Parent Company: Renault-Nissan-Mitsubishi Alliance

Nissan tumbled to 13th place in 2020 after a seventh place finish in 2019. It slipped six places even though three of its models were top rated in their respective categories. The Nissan Maxima was best in the large car category. The Nissan Murano was the leader in the midsize SUV group, and the Nissan Armada was No. 1 in the large SUV category. Overall, the brand had 161 problems per 100 new vehicles.

Source: cadillac.com

14. Cadillac
> Problems in first 90 days per 100 vehicles (2020): 162 (industry avg. – 166)
> Problems in first 90 days per 100 vehicles (2019): 100 (industry avg. – 93)
> U.Q. sales, 12 months through Q1 2020: 150,577
> 1-year change in sales, Q1 2019 to Q1 2020: -15.8% (35,996 to 30,323)
> Parent Company: General Motors

Cadillac has bounced around in the ranking in recent years, some years landing above the industry average and some years landing below. This year is an up cycle with Cadillac’s 162 problems per 100 new vehicles beating the industry average of 166. With four models leading their categories, Cadillac finished 14th overall. The Cadillac CT5 was first in midsize premium car, the CT6 was best in upper midsize premium car, the XT4 was the leader in compact premium SUV and the Escalade was No. 1 in large premium SUV.

Source: Courtesy of Infiniti

15. Infiniti
> Problems in first 90 days per 100 vehicles (2020): 173 (industry avg. – 166)
> Problems in first 90 days per 100 vehicles (2019): 101 (industry avg. – 93)
> U.Q. sales, 12 months through Q1 2020: 108,949
> 1-year change in sales, Q1 2019 to Q1 2020: -25.5% (34,315 to 25,556)
> Parent Company: Renault-Nissan-Mitsubishi Alliance

Infiniti rose to No. 15 in this year’s J.D. Power rankings, from No. 19 last year. For 2020, analysts found 173 issues per 100 vehicles during the first 90 days of ownership. The luxury Nissan brand recently announced a reboot, withhere future models will sharinge the architecture of the Nissan line while still retaining their premium features and finishes.