Special Report

America's Best and Worst New Cars

Source: lincoln.com

21. Lincoln
> Problems in first 90 days per 100 vehicles (2020): 182 (industry avg. – 166)
> Problems in first 90 days per 100 vehicles (2019): 84 (industry avg. – 93)
> U.Q. sales, 12 months through Q1 2020: 112,795
> 1-year change in sales, Q1 2019 to Q1 2020: +2.8% (24,874 to 25,562)
> Parent Company: Ford Motor Co.

While Lincoln’s overall initial quality rating is mediocre, it has standouts in several categories. The Lincoln MKZ is the second-highest ranked brand in the midsize premium category, while the Lincoln Nautilus is second in the midsize premium SUV group. The Lincoln Navigator is ranked second among large premium SUVs; the Cadillac Escalade is tops here.

Source: mazdausa.com

22. Mazda
> Problems in first 90 days per 100 vehicles (2020): 184 (industry avg. – 166)
> Problems in first 90 days per 100 vehicles (2019): 94 (industry avg. – 93)
> U.Q. sales, 12 months through Q1 2020: 275,389
> 1-year change in sales, Q1 2019 to Q1 2020: -4.5% (70,831 to 67,670)
> Parent Company: Mazda Motor Corp.

Mazda took a tumble from last year’s initial quality rankings, when it was the 13th highest-rated brand. In 2020, the Japanese brand is the 22nd highest rated. J.D. Power reported 184 issues per 100 Mazda vehicles this year.

Source: acura.com

23. Acura
> Problems in first 90 days per 100 vehicles (2020): 185 (industry avg. – 166)
> Problems in first 90 days per 100 vehicles (2019): 110 (industry avg. – 93)
> U.Q. sales, 12 months through Q1 2020: 149,531
> 1-year change in sales, Q1 2019 to Q1 2020: -21.6% (36,385 to 28,531)
> Parent Company: Honda Motor Co.

Acura has a strong contender in the small premium car category. Its ILX was ranked second for initial quality in the group, behind the Audi A3. Overall, the Japanese brand falls into the bottom pack, with 185 problems reported per 100 vehicles, according to J.D. Power.

24. Porsche
> Problems in first 90 days per 100 vehicles (2020): 186 (industry avg. – 166)
> Problems in first 90 days per 100 vehicles (2019): 96 (industry avg. – 93)
> U.Q. sales, 12 months through Q1 2020: 58,528
> 1-year change in sales, Q1 2019 to Q1 2020: -20.2% (15,024 to 11,984)
> Parent Company: Volkswagen Group

Ten years ago, Porsche was No. 1 in the initial quality rankings. And it remained near the top in the mid-2000s. The German sports car manufacturer began to slip in the ratings last year, and this year falls into the bottom tier. J.D. Power found 186 problems per 100 Porsche vehicles during the first 90 days. In the large premium car category, the Porsche Panamera was ranked third, behind the BMW 8 and 7 Series.

Source: Courtesy of Subaru

25. Subaru
> Problems in first 90 days per 100 vehicles (2020): 187 (industry avg. – 166)
> Problems in first 90 days per 100 vehicles (2019): 113 (industry avg. – 93)
> U.Q. sales, 12 months through Q1 2020: 673,954
> 1-year change in sales, Q1 2019 to Q1 2020: -16.7% (156,754 to 130,591)
> Parent Company: Subaru Corp.

While Subaru doesn’t do so hot in the annual J.D. Power initial quality rankings, it excels when it comes to customer loyalty. Once again this year, the Japanese brand ranks near the bottom in terms of initial quality, with 187 problems per 100 vehicles. Subaru aficionados don’t seem to mind, however. The brand was the overall No. 1 in the 2019 J.D. Power Brand Loyalty Study.