3. Kmart (NASDAQ: SHLD)
> Rating: 2.5
> Number of reviews: 1,900
> CEO approval rating: 19%
> Employees: 196,000
> Industry: Retail – Variety Stores
It is not a good sign when two subsidiaries of a company make the list of the worst companies to work for. Like Sears, Kmart is also owned and managed by Sears Holding Corporation since the companies merged in 2004. Kmart scored just as badly as Sears, with roughly 1,900 reviewers awarding it a score of just 2.5. Less than 1 in 5 Kmart employees approved of their corporate leader, CEO Eddie Lampert. Common complaints store employees made included disorganized management, old equipment, hot or otherwise unpleasant working conditions, and most frequently, low pay. One cashier said, “I make minimum wage, which is fine for a summer job but I know there are places that pay more for the same amount of work i’m doing.” According to Glassdoor, the average cashier at Kmart earns just $8.13 per hour.
2. Dillard’s (NYSE: DDS)
> Rating: 2.4
> Number of reviews: 1,500
> CEO approval rating: 30%
> Employees: 21,600
> Industry: Retail – Department Stores
Dillard’s is currently the second worst company and the worst department store in the country to work for. Founded by William Dillard in 1938, the company now operates close to 300 locations across 29 states. The department store chain is still managed by the Dillard family with William Dillard II as CEO, Alex Dillard as president, and William Dillard III as vice president.
According to a profile published in Arkansas Business, William Dillard III “believes a manager’s role is to bring out” each employee’s uniqueness “to full positive impact.” His employees, however, may disagree he’s had any success in implementing this attitude at Dillard’s. Many more employees surveyed by Glassdoor gave Dillard’s 1 star out of 5 than any other rating. One star reviewers most commonly criticized management. As one former employee said, “The people at the top of the ladder do not seem to really care what is going on in the pits of the company.” Furthermore, many employees complained about unrealistic sales goals and inadequate benefits. Meanwhile, corporate profits increased from $479 million in fiscal 2013 to nearly $511 million in 2014.
1. Express Scripts (NASDAQ: ESRX)
> Rating: 2.3
> Number of reviews: 1,100
> CEO approval rating: 28%
> Employees: 30,000
> Industry: Retail – Drug Stores & Proprietary Stores
While pharmacy chain CVS Health received poor employees ratings, it still fared better than Express Scripts, which was the only large company to receive an average rating of 2.3 on Glassdoor. Just 28% of the current and former Express Scripts employees surveyed said they would recommend working at the pharmacy benefit management company to a friend. Only one other company, Forever 21, had such a poor recommendation rate. Employees at Express Scripts had a variety of complaints, but the most common ones included being rushed at work or having far too much work. Many employees reported they were constantly afraid of being fired or having their branch shut down.
Horrible employee satisfaction does not appear to have hurt the company’s bottom line. Express Scripts net income has increased each year from fiscal 2010 through fiscal 2014, with the most recent earnings of over $2 billion, Shares of Express Scripts have roughly doubled since the beginning of 2012.