Special Report

America's Best and Worst New Cars

Source: courtesy of Ford Motor Co.

16 (tie). Ford
> Problems in first 90 days per 100 vehicles (2020): 174 (industry avg. – 166)
> Problems in first 90 days per 100 vehicles (2019): 83 (industry avg. – 93)
> U.Q. sales, 12 months through Q1 2020: 2,215,592
> 1-year change in sales, Q1 2019 to Q1 2020: -12.3% (557,884 to 489,051)
> Parent Company: Ford Motor Co.

Ford dropped quite a few notches in this year’s initial quality survey. After ranking fourth in the 2019 study, the Detroit-based auto giant sank to No. 16 this year. J.D. Power found 174 problems per 100 vehicles this year. Still, Ford was the highest rated brand in several categories: midsize sporty car (Mustang), midsize pickup (Ranger) and large heavy duty pickup (Ford Super Duty).

Source: miniusa.com

16 (tie). MINI
> Problems in first 90 days per 100 vehicles (2020): 174 (industry avg. – 166)
> Problems in first 90 days per 100 vehicles (2019): 107 (industry avg. – 93)
> U.Q. sales, 12 months through Q1 2020: 32,496
> 1-year change in sales, Q1 2019 to Q1 2020: -41.2% (8,905 to 5,236)
> Parent Company: BMW Group

In the compact sporty car category, the MINI Cooper tied for best initial quality this year with the Hyundai Veloster. Overall the MINI brands had 174 issues per 100 vehicles during the initial 90 days of ownership. Owned by BMW, the MINI family includes the Countryman and Clubman models. The company saw a huge sales drop in the first quarter, down 41% compared with the year-ago period.

Source: Ilya S. Savenok / Getty Images

18. BMW
> Problems in first 90 days per 100 vehicles (2020): 176 (industry avg. – 166)
> Problems in first 90 days per 100 vehicles (2019): 102 (industry avg. – 93)
> U.Q. sales, 12 months through Q1 2020: 313,089
> 1-year change in sales, Q1 2019 to Q1 2020: -15.9% (73,888 to 62,152)
> Parent Company: BMW Group

BMW received two model-level awards in the initial quality study this year. The BMW 8 Series and BMX X6 ranked highest in their categories. Overall, the BMW brand ranks in the middle of J.D. Power’s initial quality list. The analysts found 176 problems reported per 100 vehicles during the first 90 days of ownership.

Source: automobiles.honda.com

19. Honda
> Problems in first 90 days per 100 vehicles (2020): 177 (industry avg. – 166)
> Problems in first 90 days per 100 vehicles (2019): 98 (industry avg. – 93)
> U.Q. sales, 12 months through Q1 2020: 1,387,836
> 1-year change in sales, Q1 2019 to Q1 2020: -18.9% (333,402 to 270,253)
> Parent Company: Honda Motor Co.

Tokyo-based Honda had 177 problems per 100 vehicles in the initial quality review. But the Honda Odyssey ranked second behind the Kia Sedona in the minivan category. J.D. Power said the Honda Ridgeline also did well, ranking third for initial quality behind the Ford Ranger and Chevrolet Colorado in the midsize pickup category. Honda’s first quarters sales were down nearly 19%, year over year.

Source: toyota.com

20. Toyota
> Problems in first 90 days per 100 vehicles (2020): 177 (industry avg. – 166)
> Problems in first 90 days per 100 vehicles (2019): 90 (industry avg. – 93)
> U.Q. sales, 12 months through Q1 2020: 2,047,683
> 1-year change in sales, Q1 2019 to Q1 2020: -7.9% (476,925 to 439,402)
> Parent Company: Toyota Motor Corp.

Toyota slipped a bit from 2019 to 2020, falling from the 10th highest-ranked brand overall to No. 20 this year. But if you drill down into J.D. Power’s individual categories for initial quality, you find some strong Toyota showings. The Tundra was the highest-ranked vehicle in the large light duty pickup category, beating the GMC Sierra and the best-selling Ford F-150. And Toyota models were among the top 3 in these categories: small SUV, upper midsize SUV and large SUV.